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Reasons to avoid talking on the phone

It’s ironic that the device I use the most is also the one I can’t stand using. At least part of it.

Today I made airline reservations and was forced to call Delta to speak to an actual human. Four times. The first representative couldn’t help me so she transferred me to another department. But we got cut off, so I had to call back and re-explain the issue to someone I knew couldn’t help. The second rep gave me the number to call directly to the online support desk. So I did, but unfortunately she gave me the number to Delta’s internal IT service desk. For employees. Call #3 fail. Finally the fourth call was the charm and a supervisor was able to override whatever systems were creating the havoc to begin with.

This issue is a microcosm of why I hate talking on the phone. But it’s more than that. I will do almost anything to avoid talking on the phone. Here are a few reasons why…

  1. The delay. Incredible that cell phone providers haven’t improved this. After 20 years, callers still stammer through pauses between speakers and then end up talking over each other because neither party hears the other. This timing problem makes having a normal conversation so difficult.
  2. The abyss. Don’t call me and stay on the line unnecessarily without saying anything. Get to the point. Time’s a wastin! And it’s disrespectful to take up someone’s time for nothing.
  3. The clueless helper. How many customer phone reps does it take to change a lightbulb? The reason I avoid calling to speak with someone like the plague is that they don’t know what the hell they’re doing, if they can even grasp my issue from their call center in India or South America. It’s just so much easier to fix it yourself online.
  4. The bad timing. Inevitably the phone starts vibrating when you can least get to it. When your arms are full of grocery bags; when you’re running late to drop off the kids; or in general when you can’t be bothered. Yet you can’t NOT answer the phone because you never know what emergency lies on the other end.

There are so many reasons why, but before you think I’m some sort if grumpy curmudgeon, read what The Oatmeal says on the subject. They sum it up better than I can…

 

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Posted by on May 21, 2012 in Random, Thoughts, Uncategorized

 

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Great movie review…

Great movie review…

Help save the monkeys

First of all I want to say i am sorry I have been gone for so long, I was busy, did you miss me? Secondly, and i must brag i saw the uplifting film chimpanzee, four stars…

Review: The film is a heart-renching but yet uplifting movie about a baby chimpanzee (Oscar) that loses his mother, damaged by a rival troop of chimps and finished off by a leopard. (does not show damages.) Oscar does not think he can make it without his mother but when he starts to follow the troop leader they develop a special connection. Personally i liked the film because of the time laps in the nature, also some of the forest life they present is amazing. Rated G (general audience)

So like I have said before the first week (4/20/12 through 4/27/12) of the movie theywill make a donation to chimpanzees all over the world…

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Posted by on April 20, 2012 in Uncategorized

 

Ben hits the big time with his monkey-saving cause

Ben and his cousin Shira raised money for the monkeys through a lemonade stand.

Via @sabusykids:

Amazing Busy Kids: Ben’s Blog Saves the Monkeys
I love it when kids do amazing things. Especially when it is amazing and it helps somebody else.Enter Ben Brody. 10-year-old kid blogger with a mission.

 
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Posted by on April 20, 2012 in Uncategorized

 

Ben shows the three animals he’s adopted

Ben shows the three animals he’s adopted…and the campaign continues…

Help save the monkeys

With the money I raised i was able to “adopt” a snow leopard,a chimp,and a proboscis monkey so please don’t stop i have raised no more money, I’m just the helper its only you that can save the animals preferably monkeys. I hope this blog has changed your mind if not than what will become of the animals? So don’t stop now.

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Posted by on April 4, 2012 in Uncategorized

 

Ben has done it!

Help save the monkeys

We have reached my original goal of $100.00. I know this may make you want to stop but i want to keep going!! It may sound crazy but I want to raise $500.00. We don’t need to keep going but I want to and I need your help.

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Posted by on April 2, 2012 in Uncategorized

 

A new movie

Help save the monkeys

Chimpanzee.A new movie that will surely will have you crying, but it has a happy ending . It is about a chimpanzee that is separated from its parents and is forced to be raised as a different being. For the first week it is out they will donate it to a chimpanzee fund. So don’t miss it! On the 20th of April will be the first showing. I will eventually see the film myself and bring more reviews to my site. So if you don’t donate to me than please donate somewhere. : )

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Posted by on April 2, 2012 in Uncategorized

 

Which brands can you not live without?

What do Coca-Cola, Harley-Davidson, McDonald’s, and Disney all have in common? They’re all in the top 100 best global brands of 2011. A strong brand can be the difference between being Facebook or MySpace, Best Buy or Circuit City. In other words, brand is one of the fundamental keys to business survival.

Many things influence a customer’s perception of a company brand — but for me, two of the most important are product effectiveness and emotional connection. That is, how well does the brand’s widget function, and how does it make you feel.

So without further ado, here are the top 5 brands in my book…

5. Southwest Airlines From the innovative ticketing system to the non-reserved seats, on-time and highly reliable flights, and employees who “luv” their jobs — everything SWA does makes you want to fly with them again next time. I once tweeted about an issue with my Rewards account and a social media rep got back to me within 5 minutes. SWA just gets it.
4. Lexus – Uncommon service, high-performing, ahead-of-their-time vehicles, and massages while you wait. Lexus thinks of absolutely everything.
3. Amazon – Everything under the sun delivered to your door in 2 days, plus unmatched customer service and simple returns. Amazon is a system that works end to end.
2. Starbucks – Consistent quality, great tasting products, and imitators just won’t do (although the Keurig does come close) ;-). There’s nothing better than a Starbucks Americano, in my Lexus, on the way to the airport to catch a Southwest flight.
1. Apple – iPhone. iPad. Macbook. I’ve used all three in the creation of this blog post. Their products are the definition of innovation, they’re fun, and they just work. Apple is pretty darn close to perfection.

Agree or disagree with these? What brands do you love so much that you just couldn’t live without them? Let me know!

 
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Posted by on January 29, 2012 in Random, Thoughts, Uncategorized, Work

 

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