What do Coca-Cola, Harley-Davidson, McDonald’s, and Disney all have in common? They’re all in the top 100 best global brands of 2011. A strong brand can be the difference between being Facebook or MySpace, Best Buy or Circuit City. In other words, brand is one of the fundamental keys to business survival.
Many things influence a customer’s perception of a company brand — but for me, two of the most important are product effectiveness and emotional connection. That is, how well does the brand’s widget function, and how does it make you feel.
So without further ado, here are the top 5 brands in my book…
|5. Southwest Airlines From the innovative ticketing system to the non-reserved seats, on-time and highly reliable flights, and employees who “luv” their jobs — everything SWA does makes you want to fly with them again next time. I once tweeted about an issue with my Rewards account and a social media rep got back to me within 5 minutes. SWA just gets it.|
|4. Lexus – Uncommon service, high-performing, ahead-of-their-time vehicles, and massages while you wait. Lexus thinks of absolutely everything.|
|3. Amazon – Everything under the sun delivered to your door in 2 days, plus unmatched customer service and simple returns. Amazon is a system that works end to end.|
|2. Starbucks – Consistent quality, great tasting products, and imitators just won’t do (although the Keurig does come close) ;-). There’s nothing better than a Starbucks Americano, in my Lexus, on the way to the airport to catch a Southwest flight.|
|1. Apple – iPhone. iPad. Macbook. I’ve used all three in the creation of this blog post. Their products are the definition of innovation, they’re fun, and they just work. Apple is pretty darn close to perfection.|
Agree or disagree with these? What brands do you love so much that you just couldn’t live without them? Let me know!